Shipping Policy

 

Rophie offers can ship products to almost every country and can offer a free shipping service for most of them.

 

How long does it take for orders to get sent?

Procession time can take between 1-3 business days.

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

 

When will I receive my order?

Your order goes through several steps before reaching your door.  Here are those steps:

Step 1	Confirm payment	0-2 business days
Step 2	Shipping Airmail	9-14 business days

 

All items sold at Rophie are guaranteed to be delivered in 60 days. And all orders shipped from the US, EU, UK, FR, ES, CA, and AU warehouse are guaranteed to be delivered within 30 days.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

 

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

 

Why doesn't the tracking number work?

You'll receive shipment notifications and tracking numbers as soon as orders leave our warehouse. The tracking number won’t work until it has been scanned by the post office. Please check again in 1-2 business days. If the problem persists, please contact us at Support@rophie.com.